Consultation Hotlines/Centers in Iwate for Possible COVID-19 Cases

For those considered a possible COVID-19 case, secondary public health zones have been set up in order to make certain to connect you with a medical facility that is set up to treat the disease. 

Please call one of the consultation hotlines below before you do anything.

Consultation Hotlines/Centers for Possible COVID-19 Cases　

1. You feel lethargic (very tired), have shortness of breath (respiratory difficulties), high fever, etc.

2. If you have a fever or cough and are at higher risk due to several factors such as old age, diabetes, severe cardiac conditions, chronic lung disease (COPD, etc.), and other pre-existing conditions, are undergoing dialysis, taking immune system weakening medications, or are undergoing cancer treatments, etc.  

3. If you are experiencing light flu-like symptoms and do not qualify for the above.
(Please call and consult the hotline if symptoms lasts for more than 4 days, including having to frequently take cold/antipyretic medicine. As symptoms may vary by individual, please contact the hotline immediately if you feel your symptoms are severe.)

For those who can’t speak Japanese

Iwate Support Center for Foreign Residents

For questions or concerns not limited to the coronavirus situation in Iwate, but also about daily life, visa issues, etc. please contact the Iwate Support Center for Foreign Residents located in Aiina 5th Floor.

Operation hours: 9am to 8pm
(Daily, except end-of-year holidays and other specified days)

For Japanese, English, or Chinese: 9am to 8pm (daily)
For Spanish: 9am to 4pm (Saturdays)
Please contact us for consultations in other languages.

019-606-1750 or 019-654-8900

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Japan Visitor Hotline
The Japan National Tourism Organization (JNTO) runs a multilingual call center for foreigners to use in emergency situations. You can call any time 24 hours a day, 365 days a year. They are taking questions related to the novel coronavirus – call here first if you think you have symptoms and can’t speak Japanese.

050-3816-2787
 (English, Chinese, Korean, Japanese)

• Details: Iwate Support Center for Foreign Residents (Japanese)
• Details: Japan Visitor Hotline（外部リンク）

Consultation Centers/Hotlines

Consultation Center for Possible COVID-19 Cases in Iwate

1) Takes phone calls from people who suspect they may have COVID-19, and link them to appropriate testing centers.
2) A fax line is also available for those who are hard of hearing or otherwise cannot use a telephone.

• Operation hours: 24 hours (daily, including weekends and holidays)
• Phone: 019-651-3175
• Facsimile: 019-626-0837

Consultation Hotline in Iwate

1) Takes general phone call inquiries regarding COVID-19.
2) For those with symptoms, please contact the above Consultation Center for possible COVID-19 Cases in Iwate.

• Operation hours:  9am to 9pm (including weekends and holidays)
• Phone: 019-629-6085
• Facsimile: 019-626-0837

Ministry of Health, Labour, and Welfare Consultation Hotline/Center for Possible COVID-19 Cases

• Operation hours:  9am to 9pm (including weekends and holidays)
• Phone: 0120-565653 (Free dial)
• Facsimile: 03-3595-2756